Need help with Panotxa? Email [email protected]. Tell us what happened, your device model and app version. Do not send passwords, card details or health information that is not needed to resolve your question.
Account access
Use the same sign-in method you used to create your account: email and password, Google or Apple. For an email and password account, you can reset your password from the sign-in screen.
Trial and subscriptions
Your 7-day trial starts when you create an account, without a payment card. Afterwards, you can still read your history; a subscription is needed to continue using paid features. The trial alone never triggers a charge.
Manage iPhone subscriptions in iOS Settings → your name → Subscriptions. To recover a purchase, sign in to the same Panotxa and Apple accounts and use “Restore purchases” on the subscription screen. On Android, manage subscriptions in Google Play. Deleting your Panotxa account does not cancel a store subscription.
Health sync
Connecting Apple Health or Health Connect is optional. Check Panotxa's permissions in your device's health app if steps, weight or active energy are missing. You can withdraw permissions at any time.
Your data
You can export your data or delete your account from the You tab. See the account deletion instructions, privacy policy and terms of use.
Panotxa's estimates and suggestions are general guidance and do not replace advice from a health professional.